Wednesday, March 4, 2009

Sketchy emails (Scammers? I hate these guys)

So, here's the story, in brief. Recently I received an email from a company claiming to be a collection agency for amazon. Amazon claims to have no knowledge of them. They have my phone number. They call frequently (see conversation and text of email below). They are making me angry.

Anyone have any suggestions?


------Chat with my wife-------
me: The sketchy people called again. I got this info: PO Box 60022 - City of Industry California, 91716
TRS Industries
Costumer Help –
1800-366-2425
What should I do?
ok
Wife: let me look it up and do some googling
but my hunch is you should call amazon and report that information
9:31 AM me: k

13 minutes
9:46 AM me: what do you make of that?
9:48 AM Wife: i can't figure out if it's a collection agency that you erroneously got reported to or a totaly scam
9:49 AM becuase they keep hanging up on you i think it's a scam
i would try to call amazon and give them the information and see if they can deal with it
9:50 AM i guess when they call again i would say that you have spoken with amazon, your accounts are paid in full and you would appreciate if they stopped calling you.
me: That's basically where I started and they were like, well, the person at Amazon misinformed you.
9:51 AM Wife: that's nute
nuts
so frustrating.

------------------Sketchy Email------------------------

Your Amazon.com Account‏
From: payments-update@amazon.com (payments-update@amazon.com)

Medium riskYou may not know this sender.Mark as safeMark as junk
Sent:Tue 2/24/09 4:58 PM
To: Gabriel _____ (MY EMAIL)
Cc: address-verification@amazon.com (address-verification@amazon.com)
Greetings from Amazon.com.

Amazon.com uses TRS Recovery Services, Inc. ("TRS Recovery Services") to
process customer payments made via electronic bank account transfers.
TRS Recovery Services has been notified that your financial institution
was unable to process a transaction relating to your recent Amazon.com order(s).

Some of the more common reasons that this may occur include, mis-keying account
numbers and/or routing numbers, omitting digits to account numbers or recent changes
to your financial institution's ABA Routing Number and/or account number structure.
You may be receiving, or have already received, a telephone call from TRS Recovery
Services regarding this issue. This contact was authorized by Amazon.com.

Most processing errors are correctable with some simple changes to the electronic
funds transfer request. TRS Recovery Services has a toll-free number you may use
to contact them in order to provide the information necessary to reprocess this
transaction. This call should take just a few minutes, provided you have your
banking information readily available.

Please call (800)366-1049, Monday through Friday, between the hours of
7:00am to 9:00pm CT, or Saturday between the hours of 8:00am to 5:00pm CT.

Both TRS Recovery Services and Amazon.com appreciate your response and attention
to this matter within the next three business days. Once you have addressed
this issue with TRS Recovery Services, Inc., please allow two to three business
days for your payment to clear.

Please note that we have placed your Amazon.com account on hold pending
resolution of this matter. This means that you will not be able to access your
account/order information online. We will remove the hold from your Amazon.com
account when TRS Recovery Services confirms that the amount in question has been
paid in full. We appreciate your understanding.

Sincerely,

Account Specialist
Amazon.com: http://www.amazon.com/

1 comment:

  1. I have gotten this same email and calls. I have been trying to find out what to do also. Let me know if you find out.

    ReplyDelete